Will Conversational AI Replace Call Centers?
The short answer to the question, “will Conversational AI replace call centers” is no. The more nuanced answer is that it will digitally transform them and radically change them, and that is already happening now. As of today, AI empowered Call Centers have approximately 70% of the work managed by bots and automation and 30% […]
How to Use Live Chat to Support Customers
Live chat is a feature that’s popping up on more and more websites around the Internet. It seems like every company is cashing in on the chatbot.
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