Professional Services

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Professional Services

Professional Services Sector in Canada

The Professional Services sector is a large industry. It includes businesses that offer specialized knowledge in their particular fields. The sector isn’t just made up of big firms; it also includes sole practitioners, small businesses, and medium-sized companies. We provide services to many businesses in this sector, and we are also part of it.

Reflecting on Professional Services enterprises,

we can categorize them into three primary groups, which comprise




Financial Planning

The Canadian Professional Services Sector is Changing

Professional Services companies face a series of challenges, including rapid technological changes and shifting workflows. For specialists such as law firm partners, accountants, and financial planners, navigating new technologies like AI, ML, automation, and RPA can be difficult. Failing to utilize these tools could leave them lagging behind competitors who do. Recruitment and retention of employees pose additional challenges, with roles like accountants, bookkeepers, paralegals, and virtual paraplanners in high demand. Companies that do not outsource these roles may struggle to remain competitive. To mitigate risks and threats, Professional Services companies must be willing to adapt and evolve. We are equipped to assist in this transformation, having helped many businesses in this sector.

Valenta and the Canadian Professional Services Sector

Major Professional Services companies, such as Fortune 1000 accounting firms, have long utilized consulting services, digital transformation firms, and staffing providers. They pioneered the trend of outsourcing and offshoring. Similarly, large multinational law and financial advisory firms often rely on tier 1 consulting and outsourcing services. However, small to medium-sized Professional Service businesses have been slower in adopting external assistance. This trend is rapidly shifting as more of these entities turn to staff augmentation services and digital transformation, including the use of RPA, AI, and ML, to enhance competitiveness and profitability.

Valenta Knows the Canadian Professional Services Sector

Valenta possesses extensive knowledge of the technology and innovations necessary for navigating the evolving landscape of the Professional Services sector. We have a solid track record in working with CPA firms, Legal Practices, and Financial Planners. Our Managing Partners are strategically positioned in cities around the globe, many of whom bring direct experience from the Professional Services sector. Working alongside onshore and offshore consultants, developers, and outsourcing managers, our partners are committed to delivering superior services to our clients.

The Top Challenges for the Professional Services Sector

Based on our experience and conversations with clients.

Below are the top challenges faced by today’s Professional Services sector.  Valenta can assist with all of these challenges through a combination of Process Consulting, Digital Transformation and Staff Augmentation :

  • Billings growth
  • Margin pressure
  • Cost containment
  • Keeping up with new technologies
  • Leveraging automation and artificial intelligence
  • Cybersecurity
  • Changes in reporting, compliance, and regulations
  • Hiring and retaining talent
  • Upskilling and ongoing training for existing staff
  • Push for work from home
  • Staff burnout and low morale
  • Having enough client facing time
  • Project management
  • Continuous improvement

How Valenta Assists the Professional Services Sector?

At Valenta we can aid with today’s challenges and provide services that address Accounting Firms, Legal Practices and Financial Planners needs. We can help firms automate their front end to drive billings growth.  We can also utilize RPA to perform many back office tasks required for Accounting, Financial Planning and Law and decrease margin pressure as a consequence. We can also assist Professional Services companies when it comes to staffing. We can help them retain their existing staff by automating work functions and giving them better analytics to be more productive. We can also help them retain existing employees by providing virtual staff for more repetitive routine work to help them to be more client facing and strategic. We provide new economy and information economy roles like Big Data Specialists, Developers, Cyber Security Engineers, Cloud Engineers, RPA Developers, Data Security Analysts, and more.  Valenta also provides traditional BPO services like accounting, bookkeeping, administration, billing staff, paralegals, paraplanners, digital marketers, IT staff, software administrators and more. 

Valenta can help Professional Services companies in the following ways :



Professional Services companies cannot afford to waste time or have inefficiencies in their organizations.  Process issues appear frequently in organizations with a high volume of tasks, like the ones in Professional Services. We look for waste in all processes and have staff available for process mapping, task mapping and business optimization. 

Repeatability, execution


Excellence in execution is essential.  Great ideas and goals are only the beginning.  Successfully implementing new strategies, projects, and plans is the difference between success and failure. We help our Professional Services clients flawlessly execute.



Innovation is a key to success for all businesses.  The competition, customers, and the business environment are always changing. Innovation is how Professional Services companies can stay ahead of the competition and keep pace with large firms. We help our clients to be nimble and agile. 



Developing and executing the right growth strategies is critical.  Our clients benefit from bringing in our expertise for hire. We can provide actionable strategies for our Professional Services clients plus detailed plans for how to get desired outcomes and results.


Digital Transformation

There is a tremendous need for all companies to automate and adapt to new technologies and ways of doing business. Professional Services companies are no different.  Having skill sets inhouse to pull this off can be challenging. Valenta implements solutions such as RPA and Conversational-AI for businesses of all sizes at competitive pricing. Offloading this important function to us, helps Professional Services companies focus on their core business. 



In today’s environment a business must grow or die. One of the most painful challenges is sustainable and profitable growth. Our team of partners, consultants, developers, and back office staff can implement a myriad of growth strategies for Professional Services companies to strike the right balance of growth and profits. 



The bottom line is crucial. Maintaining profitability and healthy billings is something every firm must pay close attention to. Professional Services companies are no different. Valenta can identify opportunities for efficiency gains and can provide ROIs for all client projects. 




If current employees are under-skilled or not able to fulfill the requirements of positions, Valenta’s team of skilled and fully trained individuals can meet requirements. Hiring is time consuming and there are not always skills available within budget.  Staff Augmentation can bridge the gap of competencies and economics. 


Digital Marketing

Marketing in the digital age is constantly changing and evolving and it can be hard to keep up.  Professional Services companies need to get the word out and address their prospects and clients. Lack of expertise or lack of budget is not an issue with Valenta’s fractional full-stack marketing services.  There is a multitude of economical marketing options that are effective when implemented correctly.

Services Valenta Provides for the Professional Services Sector



An end-to-end solution, from strategy to implementation. Specializing in turning strategies into measurable and sustainable results.

Valenta provides Consulting services that can be of great value to the Professional Services segment. We can assist companies in this space streamline their front end, back office, operations, billing, client support, and HR processes for peak efficiency and the lowest cost. Savings generated can be devoted to enhancing infrastructure, upgrading legacy software platforms or partner bonuses.

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Digital Transformation

Streamline workflows and improve productivity across business units. Implementing powerful tools to provide businesses with an unparalleled competitive edge.

Valenta Digital Transformation services can streamline operations, plus customer-facing and back-office processes by leveraging RPA and Conversational AI for Professional Services companies. We can also leverage RPA and AI for finance, legal, and accounting workflows.  RPA, ML and AI can be deployed as a service with flexible SaaS models. All Valenta services are easy to scale up and ramp down which can be of great value to Professional Services companies.

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Staff Augmentation

Focus on growing your business, let us take care of the rest and save up to 60% on staffing costs.

Professional Services companies can also benefit from Valenta Staff Augmentation services.  Hard to fill Software Developers, and other Technology roles can be supplied for better operations and decision-making.  Back office roles like accountants, bookkeepers, paralegals, virtual assistants for paraplanning, IT staff, digital marketing, and more can be filled quickly and cost-effectively so that the maximum amount of resources can be dedicated to client-facing positions and other strategic roles.

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Heat Maps for Professional Services Sector Processes

Many processes lend themselves to automation in the Professional Services space.  Please find the following Heat Maps highlighting areas in Finance, Accounting and Legal that are the best places to start with automation and digital transformation in the Professional Services segment. 

Accounting and Finance

Legal Processes

Insights for the Professional Services Sector

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How Can Midsized Companies Benefit from Staff Augmentation

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How Can Midsized Companies Benefit from Digital Marketing

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How Can Midsized Companies Benefit from Digital Transformation

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How Can SMB’s benefit from
Consulting services

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Top Conversational AI Use Cases Valenta &

Find a Partner

Professional Services businesses can benefit from Valenta services.  We have partners and staff onboard who understand this sector and who have experience with Professional Services. Everything we do at Valenta is about helping companies focus on and have time for what they do best and their core mission. We do this through process consulting, digital transformation, the automation of tasks, and by providing staff augmentation.   Valenta is focused exclusively on SMB clients, typically enterprise customers with 10-1,000 employees. We have Managing Partners located in cities across the US, Canada, the UK, the EU, and Australia.  Our Managing Partners work with other onshore consultants, plus offshore consultants, developers, and managers of outsourced staff to deliver the best services to our clients. Please reach out here to locate a Managing Partner in your area.

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