Virtual Medical Assistants and Medical Scribes

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Virtual Medical Assistants & Medical Scribes

In today’s rapidly growing healthcare industry, the need for efficient and reliable administrative support is crucial. Virtual Medical Assistants, also known as Remote Medical Assistants, are specialists who provide essential support to healthcare practitioners, freeing them up to focus on patient care. These Virtual Medical Assistants improve the productivity and profitability of private practices, clinics, hospitals, and other healthcare facilities.

With Virtual Medical Assistants, healthcare providers can improve patient satisfaction by devoting more time to patient care, rather than administrative tasks. These virtual staff act as an extension of the medical back-office team, handling tasks such as record keeping, customer service, billing, and accounting, and EMR management.

Virtual Medical Scribes also play a crucial role in healthcare operations. Their main objective is to allow doctors to focus solely on patient care, instead of being bogged down by administrative tasks. Virtual Medical Scribes function as a doctor’s “right-hand” and help with efficient patient flow and accurate data entry, including orders, billing information, and vitals in real-time. As the healthcare industry becomes increasingly compliant and focused on patient experience, Valenta’s highly trained and qualified Virtual Medical Staff is the ideal solution. Our virtual medical team is equipped to handle all administrative tasks, ensuring that healthcare providers can concentrate on what they do best – providing quality patient care.

We have local managing partners situated in Canada who possess a wealth of knowledge and experience in the healthcare industry. They are available to speak about how virtual medical assistants and scribes can revolutionize a healthcare facility or practice. They can assist you in determining if these services could be a valuable addition to your organization. With their expertise and guidance, you can make an informed decision about incorporating virtual medical support into your operations. Contact Valenta today to learn more about our Virtual Medical Staffing solutions and how we can help your healthcare practice run smoothly and efficiently.

Valenta’s Virtual Medical Assistants can assist Healthcare Providers with:

  • Manage Contact Center operations – Inbound and Outbound Calls, Email and Chat
  • Appointment Scheduling – Manage Appointments, rescheduling and cancellations
  • EMR Management – Ensure EMR is always up-to-date. Edit and modify as needed
  • Prior Authorization – manage the entire Prior Authorization process
  • Patient Triage
  • Complete Patient Charts
  • Managing incoming and outgoing referrals
  • Insurance Follow-ups
  • Ensure the highest level of quality
  • Perform day-to-day duties with high accuracy
  • Effectively communicate all escalations to the supervisor
  • Resolve queries in a timely manner working around the established TAT's (turnaround times)
  • Strictly adhere to the SLAs (Service Level Agreements)
  • Train new resources as and when required
  • Understanding processes and documenting them as detailed SOPs (Standard Operating Procedures) as and when required

Valenta’s Virtual Medical Scribes can assist Healthcare Providers with:

  • Urgent Care Scribing
  • Emergency Room Scribing
  • Cardiology Scribing
  • Ophthalmology Scribing
  • Radiology Scribing
  • Endocrinology Scribing
  • Neurology Scribing
  • Surgery & Orthopedic Scribing
  • Hematology & Oncology Scribing and much more

Why Choose Valenta?


Regional Presence

Valenta has local Managing Partners located throughout Canada, providing a regional presence that many outsourcing and staff augmentation providers do not offer. Our Managing Partners maintain close relationships with our clients and serve as ongoing resources and integral members of the client’s account team.


Flexible Engagements

Valenta offers flexible, month-to-month agreements to all our Canadian clients. We charge an onboarding fee and then bill monthly, with no long-term commitments. Our adaptable plans allow for quick ramp-up and easy scaling as needed, making staff augmentation stress-free for our clients.


Dedicated Support

Unlike many outsourcing and staff augmentation service providers, Valenta provides dedicated resources to our clients. Each client works with a dedicated Valenta employee, not an anonymous team, and our resources get to know our clients’ processes and interact with them like any other virtual employee.


Experienced Staff Augmentation Team

Valenta brings a team approach to every staff augmentation engagement. In addition to local Managing Partners, every resource is managed by a Valenta Team Leader who oversees a group of similar roles. The Team Leaders report to Regional Services Heads who also manage recruitment, freeing up our clients’ time and taking care of HR headaches.


Global Talent Pool

Finding staff to fill roles in Canada can be challenging and often exceeds budget constraints. With Valenta’s staff augmentation services, clients have access to a global talent pool, including countries such as India, the Philippines, Malaysia, Columbia and Trinidad. Soon, we will also be expanding to Eastern Europe and Northern Africa.


Transparent Processes

The Valenta Way is at the core of everything we do. We have well-established, documented processes for delivering high-quality staff augmentation services to our Canadian clients, ensuring transparency and easy sharing of information.


Comprehensive Solutions

Valenta offers comprehensive staff augmentation services for all functions of a business, including Accounting, Finance, IT, Operations, HR, Sales, Marketing, and Support. We fill traditional roles and new information economy positions to meet the needs of our clients.

Compliance and Security

Compliance and Security

Valenta is ISO 27001 and ISO 9001 certified, taking compliance and security seriously. We operate service centers in countries where we provide services and have both physical and non-physical controls in place to ensure the protection of our company and client data.

We implement BOT’s and AI in our solutions:

Watch a BOT perform billing functions.

How we add value?

Our Virtual Medical Assistants and Medical Scribes deliver business value to our clients by the reducing cost of operations, helping them attain world-class cost structures, and implement effective controls. We have standardized their process with a high degree of Automation and AI.

We have a comprehensive and integrated Medical Assistant service capability. Furthermore, we augment our capability by continuously investing in building AI and ML expertise through:

  • Continuous investment in Automation and AI Technologies
  • Create Standard Operating Procedures for each of our clients
  • Provide clients with a Real-Time Visibility Platform
  • A Dedicated Healthcare Academy, which focuses on increasing domain expertise

Medical Assistant Software Expertise :


And More…

Valenta Pricing Packages:

Medical Assistant
Full Time

From $2,000 per month

Medical Scribe
Full Time

From $2,000 per month

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