Chatbots are playing an increasingly significant role in organizations across the globe. Chatbots were initially introduced to reduce the burden on Contact Centers. However they were mainly FAQ based and reactive. Chatbots were domain specific and available only via Rich Web Chat but as time progressed, Chatbots eventually became Virtual Agents and have gotten to the stage of being Virtual Assistants today. Chatbots are also being referred to as IDWs or Intelligent Digital Workers.
Conversational AI is all about providing an omni-channel experience which is not restricted by the number of domains, language,or integrations with third party applications such as HRMS, CRM, Finance & Accounting etc. These BOTS are pro-active in nature and are Data-Driven and are going way beyond Chatbots, IVRs and RPA. The journey towards Intelligent Digital Workers (IDWs) is guided by the key principles of democratization, co-creation, and sharing within enterprise ecosystems.
Using Conversational AI, you can BOTIFY your organization. You can leverage BOTS to optimize your workforce, focus your people on the most important tasks and let BOTS take care of the rest. Whether it is in Operations, Sales and Marketing, Services & Staffing, HR, Legal, Finance and Contact Center, your next hire should be an Intelligent Digital Worker.
At Valenta, our Conversational AI Designers work along side our Business Analysts to create unique Conversational Experiences for our clients using the following Communication Channels :
Valenta has local Managing Partners located throughout Canada, providing a regional presence that many outsourcing and staff augmentation providers do not offer. Our Managing Partners maintain close relationships with our clients and serve as ongoing resources and integral members of the client’s account team.
Valenta offers flexible, month-to-month agreements to all our Canadian clients. We charge an onboarding fee and then bill monthly, with no long-term commitments. Our adaptable plans allow for quick ramp-up and easy scaling as needed, making staff augmentation stress-free for our clients.
Unlike many outsourcing and staff augmentation service providers, Valenta provides dedicated resources to our clients. Each client works with a dedicated Valenta employee, not an anonymous team, and our resources get to know our clients’ processes and interact with them like any other virtual employee.
Valenta brings a team approach to every staff augmentation engagement. In addition to local Managing Partners, every resource is managed by a Valenta Team Leader who oversees a group of similar roles. The Team Leaders report to Regional Services Heads who also manage recruitment, freeing up our clients’ time and taking care of HR headaches.
Finding staff to fill roles in Canada can be challenging and often exceeds budget constraints. With Valenta’s staff augmentation services, clients have access to a global talent pool, including countries such as India, the Philippines, Malaysia, Columbia and Trinidad. Soon, we will also be expanding to Eastern Europe and Northern Africa.
The Valenta Way is at the core of everything we do. We have well-established, documented processes for delivering high-quality staff augmentation services to our Canadian clients, ensuring transparency and easy sharing of information.
Valenta offers comprehensive staff augmentation services for all functions of a business, including Accounting, Finance, IT, Operations, HR, Sales, Marketing, and Support. We fill traditional roles and new information economy positions to meet the needs of our clients.
Valenta is ISO 27001 and ISO 9001 certified, taking compliance and security seriously. We operate service centers in countries where we provide services and have both physical and non-physical controls in place to ensure the protection of our company and client data.
Our Conversational AI staffing services deliver value to our clients by the reducing cost of operations, helping them attain world-class cost structures, and implementing effective controls. We have standardized all processes with a high degree of automation.
We have a comprehensive and integrated Conversational AI service capabilities. We augment our capabilities by continuously investing in building Conversational AI expertise through: