Many processes lend themselves to automation in the Telecommunications Industry and their suppliers. Please find the following Heat Maps highlighting Supply Chain and Customer Support areas that are the best places to start with automation and digital transformation in the Telcom space.
RPA in the telecom sector has several benefits for both the front and back office. These include, streamlining customer account management (including provisioning of new lines and services), minimizing customer wait times by enabling support staff with agility to handle customer needs quickly and automating routine data entry for error-free information to make strategic and agile decisions.
Telecom operators have massive contact centers and are usually struggling with their average call handling times. However, chatbots have now reduced the burden on the contact center as several queries can now be handled directly by BOTS. This not only improves customer satisfaction but also improves the back office as they are able to focus on high priority open tickets.
Finance, Accounting, HR, IT, procurement, and administration are all areas that can benefit from Robotic Process Automation (RPA). This technology reduces operating costs significantly across these business functions and allows telecom operators to redeploy those funds into other areas that are revenue generating.
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Telecommunications Providers and Telecom Suppliers can benefit from Valenta services. We have partners and staff onboard who understand this sector and who have experience in it. Everything we do at Valenta is about helping companies focus on and have time for what they do best and their core mission. We do this through process consulting, digital transformation, the automation of tasks, and by providing staff augmentation. Valenta is focused exclusively on SMB clients, typically enterprise customers with 10-1,000 employees. We have Managing Partners located in cities across the US, Canada, the UK, the EU, and Australia. Our Managing Partners work with other onshore consultants, plus offshore consultants, developers, and managers of outsourced staff to deliver the best services to our clients. Please reach out here to locate a Managing Partner in your area.