Help Desk Technician

Valenta > Staff Augmentation > Help Desk Technician

Help Desk Technician

Valenta’s Outsourced Help Desk Technician Service is designed to provide organizations with a team of skilled IT professionals who can deliver effective technical support, troubleshoot and resolve issues, and ensure that all software and networks are functioning optimally. Our Help Desk Technicians are equipped to respond to customer queries promptly and provide technical assistance through various channels, including remote access and phone support.

Whether an organization needs a Managed Service or an extension of their IT Department, Valenta’s Help Desk Technicians are ready to assist with improving processes, maintaining records, updating customer status, and liaising with customers to provide essential information.

Our experienced Help Desk Technicians are well-versed in solving technical problems, delivering remote troubleshooting, and providing technical assistance whenever necessary. We provide customized solutions that are tailored to our clients’ unique requirements, ensuring a seamless transition and onboarding.

By outsourcing Help Desk Technician services to Valenta, organizations can take advantage of reduced operational costs and world-class cost structures while implementing effective controls. Our standardized processes, combined with a high degree of automation, ensure that our clients receive the business value that meets their specific needs.

We continuously invest in building our Help Desk Technician expertise, enabling us to offer comprehensive and integrated services to our clients. Our dedicated team members and reporting managers ensure that our clients receive quality service delivery. Our efficient recruitment and training process ensures that our resources are highly qualified and ready to work as soon as we engage our services.

Valenta’s Outsourced Help Desk Technician Service provides organizations with the best possible support and solutions, ensuring that their technologies are functioning optimally. Contact us today to learn more about how our virtual service can benefit your organization.

Why Choose Valenta?


Regional Presence

Valenta has local Managing Partners located throughout Canada, providing a regional presence that many outsourcing and staff augmentation providers do not offer. Our Managing Partners maintain close relationships with our clients and serve as ongoing resources and integral members of the client’s account team.


Flexible Engagements

Valenta offers flexible, month-to-month agreements to all our Canadian clients. We charge an onboarding fee and then bill monthly, with no long-term commitments. Our adaptable plans allow for quick ramp-up and easy scaling as needed, making staff augmentation stress-free for our clients.


Dedicated Support

Unlike many outsourcing and staff augmentation service providers, Valenta provides dedicated resources to our clients. Each client works with a dedicated Valenta employee, not an anonymous team, and our resources get to know our clients’ processes and interact with them like any other virtual employee.


Experienced Staff Augmentation Team

Valenta brings a team approach to every staff augmentation engagement. In addition to local Managing Partners, every resource is managed by a Valenta Team Leader who oversees a group of similar roles. The Team Leaders report to Regional Services Heads who also manage recruitment, freeing up our clients’ time and taking care of HR headaches.


Global Talent Pool

Finding staff to fill roles in Canada can be challenging and often exceeds budget constraints. With Valenta’s staff augmentation services, clients have access to a global talent pool, including countries such as India, the Philippines, Malaysia, Columbia and Trinidad. Soon, we will also be expanding to Eastern Europe and Northern Africa.


Transparent Processes

The Valenta Way is at the core of everything we do. We have well-established, documented processes for delivering high-quality staff augmentation services to our Canadian clients, ensuring transparency and easy sharing of information.


Comprehensive Solutions

Valenta offers comprehensive staff augmentation services for all functions of a business, including Accounting, Finance, IT, Operations, HR, Sales, Marketing, and Support. We fill traditional roles and new information economy positions to meet the needs of our clients.

Compliance and Security

Compliance and Security

Valenta is ISO 27001 and ISO 9001 certified, taking compliance and security seriously. We operate service centers in countries where we provide services and have both physical and non-physical controls in place to ensure the protection of our company and client data.

At Valenta, our Help Desk Technicians can assist organizations with the following:


Improvise on processes and provide suggestions.


Liaise with customers and provide information by following up overall.


Update customer status, maintain a timeline of records and customer updates.


Solve issues for customers in respect to technical problems, queries and find solutions for them.


Troubleshoot customer issues remotely.


Provide technical assistance to customers as and when they need help.

How we add value?

Our Help Desk Technician staffing services deliver business value to our clients by the reducing cost of operations, helping them attain world class cost structures, and implement effective controls. We have standardized their process with a high degree of automation.

We have a comprehensive and integrated Help Desk Technician service capability. We augment our capability by continuously investing in building Help Desk Technician expertise through:

  • Continuous investment in Automation and AI Technologies
  • Create Standard Operating Procedures for each of our clients
  • Provide clients with a Real Time Visibility Platform
  • A Dedicated RPA Academy, which focuses on increasing domain expertise

Help Desk Technician Software Expertise:

Salesforce Logo 2 | Valenta BPO US

And More…

Valenta Pricing Packages:

Help Desk Technician

1-2 years of Experience

From $2,500 per month

3-4 years of Experience

From $4,000 per month

5+ years of Experience

From $5,500 per month

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