Help Desk Technician

Valenta > Staff Augmentation > Help Desk Technician

Help Desk Technician

A help desk technician maintains technologies, provides IT support, troubleshoots and identifies solutions. Desk technicians  also provide technical support, either remotely, or on a phone call, or in person, in respect to computers, hardware and software. They basically respond to customer queries by providing technical assistance. They ensure all technologies are running smoothly.

At Valenta, we have Help Desk Technicians that can support organizations either through Managed Automation Services or act as an extension of an organizations Centre of Excellence.

At Valenta, our Help Desk Technicians can assist organizations with the following:


Improvise on processes and provide suggestions.


Liaise with customers and provide information by following up overall.


Update customer status, maintain a timeline of records and customer updates.


Solve issues for customers in respect to technical problems, queries and find solutions for them.


Troubleshoot customer issues remotely.


Provide technical assistance to customers as and when they need help.

Identify and Eliminate Manual Processes

How we add value?

Our Help Desk Technician staffing services deliver business value to our clients by the reducing cost of operations, helping them attain world class cost structures, and implement effective controls. We have standardized their process with a high degree of automation.

We have a comprehensive and integrated Help Desk Technician service capability. We augment our capability by continuously investing in building Help Desk Technician expertise through:

  • Continuous investment in Automation and AI Technologies
  • Create Standard Operating Procedures for each of our clients
  • Provide clients with a Real Time Visibility Platform
  • A Dedicated RPA Academy, which focuses on increasing domain expertise

Help Desk Technician Software Expertise:

Salesforce Logo 2 | Valenta BPO US

and many more…

Valenta Pricing Packages:

Junior Help Desk Technician

(1-2 years of Experience)

From $2,000 per month

Mid-Level Help Desk Technician

(3-4 years of Experience)

From $2,500 per month

Senior Help Desk Technician

(5+ years of Experience)

From $3,000 per month

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