Canada Digital Adoption Program (CDAP)

Valenta > Canada Digital Adoption Program (CDAP)

Canada Digital Adoption Program (CDAP)

Digital Transformation and the Canadian Digital Adoption Program

Valenta Co-Founder, Jayesh Kasim recently recorded a video on how a new grant offered by the Canadian Government can support a digital transformation strategy for your business. This video details what Digital Transformation is, different technologies that businesses can implement, and how the Canadian Digital Adoption Program can help.

What is CDAP?

The Canada Digital Adoption Program (CDAP), by the Government of Canada, helps small and medium-sized enterprises (SMEs) adopt digital technologies to increase their competitiveness. Through the Boost your business grant, eligible businesses will receive a grant of up to $15,000 to build their digital plan,followed by a 0% loan of up to $100,000 to implement it.

Loan amount

Up to $100k

Interest rate

0% interest


5 years


What does it cover?

The loan covers items directly related to the digital plan. Some examples are:
  • Acquiring IT equipment
  • Installation of new technologies
  • Updating and/or expanding IT equipment
  • Training staff on onboarded technologies
  • Materials and support services directly related to onboarding the technology
  • Further advisory services on particular aspects of the digital adoption plan

Do you qualify for funding?

The Government of Canada has outlined four mandatory criteria for eligible applicants:


Incorporated at the national or provincial level; or be a Canadian resident sole proprietor


Privately-owned for-profit entity.


Maximum 499 full time equivalent employees.


At least $500,000 and not more than $100 million in revenue in one (1) of the past three (3) tax years.

Complete the CDAP assessment tool to determine your business’ digital maturity and whether you qualify for the Boost Your Business Technology Grant.

How we can help

As an approved digital advisor, Valenta can help you through the entire process. We can support your Digital Transformation Adoption plan by:
  • Designing a comprehensive digital strategy to achieve your near and long-term transformation objectives
  • Identifying processes that a digital transformation solution can perform and implement Software BOTs
  • Replacing traditional contact centres with smart Conversational-AI solutions
  • Reviewing existing CRM's/ERP's and optimizing workflows, dashboards etc.
  • Implementing new CRM's/ERP's to meet your objectives
  • Creating powerful BI reports to make informed decisions
AI Chat Bot that Sources Resources

This is an automation Proof of Concept for the homecare nursing industry where new assignments are taken up once the request comes in by looking for a staff member.

Invoice Change it to Reconcile Bank Transfers on Quickbooks

This Valenta Proof of Concept shows an unattended BOT performing multiple actions on QuickBooks and ultimately emailing the accounting team with a generated report. 

Why Valenta?


Get Access to
our Digital Advisors

Connect with our global team of
digital adoption knowledge experts.


Increase your competitiveness

Digitally mature businesses are more likely to export, enjoy high sales growth and make more profit

Work with implementation experts

Experienced at implementing digital transformation solutions

We're here to help

Valenta’s Advisory Services team is one of Canada Digital Adoption Program’s (CDAP) network of approved partners. We can show you how to digitize your business and achieve your strategic goals. We provide the tools and knowledge to support your digital adoption initiatives in a hands-on approach.

Schedule your Meeting to Digitally Transform your Business

Canada Digital Adoption Program

Frequently asked questions

Can Valenta's Advisory Services help entrepreneurs with the creation of a digital adoption plan?

Yes, Valenta is one of the registered service providers on the Digital Advisors Marketplace. If your business is deemed eligible for the Boost Your Business Technology stream, you will have access to a curated list of service providers that are right for you on the Digital Advisors Marketplace. You can then select the service provider that meets your needs.

Can I apply for Stream 2: Boost Your Business Technology loan if I am a start-up?

Companies that can demonstrate a minimum of $500K in revenues either in year 2020, 2019 or 2018 are eligible for the Boost Your Business Technology stream. If they do not meet these criteria, they may apply to Stream 1: Grow your business online

Can I apply for multiple businesses?

Yes, you may submit applications to CDAP for multiple businesses. Each business will need to operate separately from the other(s) and have its own digital adoption plan.

What Are the Two Canada Digital Adoption Program Grant Streams?

The Canada Digital Adoption Program has two funding streams:
Grow Your Business Online  supports the adoption of digital technologies to enable businesses to serve existing customers more effectively and to attract new customers in the digital marketplace. Eligible businesses can receive a micro-grant of up to $2,400 and will be supported by a network of e-commerce advisors. This grant is for small businesses with at least one employee.

Small Business BC is administering the Grow Your Business Online program in partnership with Digital Main Street.

Boost Your Business Technology offers support to Canadian-owned small and medium sized enterprises (SMEs) who want to adopt new digital technologies. Eligible businesses must have at least $500,000 in annual revenue in one of the past three tax years.

How should I choose my Digital Advisor?

We realize there are a lot of options for your Digital Advisor. At Valenta, we are not only advisors for the Digital Adoption Program, but we are also experienced at implementing these solutions. We can support your Digital Transformation Adoption plan by:

  • Identifying processes that can be improved by digital means and recommending the best solutions for your business
  • Developing smart Conversational-AI solutions to free up your employee’s time for more meaningful tasks
  • Reviewing existing CRM’s/ERP’s and optimizing workflows, dashboards etc.
  • Implementing new CRM’s/ERP’s to meet your objectives
  • Creating powerful BI reports to make informed decisions
  • Implementing BOTs to perform mundane and repetitive tasks

What services can I access with the Canada Digital Adoption Program?

As per the Boost your Business Technology grant offered through CDAP, Valenta can assist with the following service implementation:

  • Process Optimisation
  • Digital Transformation
  • Staff Augmentation
  • Training

Find out more here:

Can I use the CDAP loan for Digital Marketing?

Yes, the CDAP loan will cover implementing a Digital Marketing strategy. Valenta has unique Digital Marketing packages suited for businesses of all sizes. Learn more about Digital Marketing Packages here: Digital Marketing

Does the Boost your Business Technology Grant cover e-commerce implementation?

While the grant is only for working with a Digital Advisor on developing your adoption strategy, you can use the $100 000 interest free loan to setup and maintain a e-commerce site. Valenta is experienced at E-commerce web development and can support you through the whole process. Find out more about grant eligibility here: Check eligibility

Can a CDAP Digital Advisor assist with designing Customer Journeys?

While some Digital Advisors are inexperienced with designing Customer Journeys, Valenta’s team of consultants and Conversational AI team can assist in creating next-level customer journeys with smart Conversational-AI solutions.

What type of projects should I consider in my business?

Any process that is repetitive and manual should be reviewed for RPA, such as accounts payable, accounts receivable etc. Any process that involves communication, should be reviewed for Conversational-AI, such as contact centres, support desk, complaints etc. Learn more about Digital Transformation here: 10 Ways Digital-Transformation Can Help Your Business

Where are Valenta’s Digital Advisor’s based?

Valenta is a global business with over 500+ team members. In Canada, the team is based in Ontario and British Columbia. Valenta has clients across Canada.

What types of Digital Transformation can be utilized as part of the BDC interest free loan?

Digital Marketing, CRM implementation, E-Commerce implementation, Conversational-AI, and Robotic Process Automation are just a few. As Valenta is technology agnostic, we can create Hyper-Automation solutions based on your business requirements.

How do I know if my business should review its Digital Marketing activities?

Best practice involves reviewing Digital Marketing spend and results every six months. Learn more about Digital marketing here: Digital Marketing – How can it help your business

Does the CDAP Digital Advisor plan cover CRM implementation?

Yes, as a Digital Advisors, Valenta has expertise across various CRM’s and can assist reviewing the current utilisation/setup and make recommendations including implement and post implementation support.

Can Valenta assist with reviewing our ERP and integrations with other platforms?

Yes, Valenta can assist with reviewing your existing ERP, analyse new ERP’s and setup all the integrations with other platforms either via API’s or alternate methods.

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